Filesonic premium membership - Worst website EVER!!! Please read!

[boogieman]

Note: If you want to skip my rant and just read what my current problem is, read only what is in bold.

I just bought premium membership (30 days) with filesonic, using paypal. The payment went through and I got redirected back to filesonic. So thinking everything was fine and dandy, I went to download the file I wanted, but every time I clicked on the high speed download link it told me I needed to upgrade to premium. I emailed filesonic about the issue, but they didn't reply. So I tried buying premium again just in case I did something wrong the last time. Just like before, the payment went through (again) and I got redirected back to filesonic. I tried downloading, and AGAIN it told me to upgrade to premium. Then, I accidentally clicked log out. So I logged back in, and suddenly my account was premium. So I breathed a sigh of relief, and then went back to the download link. But again I was faced with ANOTHER problem! I clicked the link to download the file, and I got sent to a blank page with this message "You can not access this page directly. Please use the website to start your download or contact us in case of problem." The links to the file were working fine before I had a premium account, but I couldn't download them because I didn't have premium - but the page actually loaded so I know the files haven't all been removed. But when I'm logged into my premium account and go to the link I get sent to that page with that message. Of course, I sent filesonic another email about this problem (even though I don't expect them to reply because they didn't even reply to the message I sent about my other problem) I have tried internet explorer and firefox and they both give me the same message. Anyone know how I can resolve this or what the issue is??

I prefer hotfile and other file hosts, but the files I want are only on filesonic. Filesonic has crap customer service, lots of problems... and the only thing I am left with is a wallet that is slightly lighter.

 

[Stoic]

Yeah their CS really sucks big time. Its like no one is even manning their CS support, though I think they have like some contact numbers in the news page, but its through ICQ chat...

I've heard both uploaders and downloaders hate their service so stay away from them

 

[totallymad4it]

I agree with you fully that their is NO substitute to Hotfile when it comes to over-all efficiency. Rapidshare is equally as good.

Thanks for sharing....and I hope that it is a tad comforting that YOU are NOT alone with your unhappiness with Filesonic. "THEY SUCK -- BIG TIME" -- Premium or Free.

I have a premium account with Rapidshare that is really mucking me about - see the thread on Rapidshare started by another poster in this section - and can't download anything from there at the moment. I also started an account with Oron as recommended by another forum, but they are total rubbish.
I use Hotfile as a free downloader, as I can't afford to keep changing accounts and paying for premium accounts every week as posters change their preferences.
The problem with Hotfile is the really slow download times - 23 KB/s a minute ago - so I'll just have to save my pennies and hope posters settle on one uploader rather than half a dozen.

 

[Stoic]

^ Ahhh dont go with Oron >.< A lot of guys hate that file host too...

There are things you should consider before buying premiums:
1. If your fav poster is using that filehost and you see that it (filehoster) is popular among the uploaders
2. The ratings/reviews/experiences of people who have premium accounts there - but if you see them on the website of the filehost itself (like filesonic), find other customer reviews you could trust.

 

[firekev]

The "You cannot access this page directly" thing is new in the last day or two... For a bit last week FileSonic was better than it had been, now this new problem has cropped up. They were a lot better as SharingMatrix.

I'm in a one year membership with them, so I do hope they get their act together, but so far it looks like they are optimizing for their affiliates but doing nothing to actually make downloading more convenient. From an ease-of-downloading perspective, I'll take HF, MU, or RS any day.

 

[boo0]

i dont have any problem with filesonic and i dont have a premium account
if you want you can tell me the name of the post and i will download it and upload it to something else (if you want then let me know by pm)

 

[firekev]

I was able to fix the "you cannot access this page directly" error by deleting all cookies related to Filesonic, then logging in again. I am once again able to download files, which hasn't been working for three days.