I do; I paid for a premium- fool that I was- and I have been able to download only four or five very small files. The average downloading speed is about 60-70 Kbs per second, with a premium!!! I have been sending messages to them ntifying this problem: they know it, they blame it on my internet provider here in Spain - but I do not have or have had these problems with other services(Ryushare, for instance) of course they ignore all my constant complaining. They are not a serious company, I'd keep away from them!!