In the short time that I moderate I noticed that we have enthusiastic members. They put a lot of energy in posting and sharing stuff. But unfortunately they forget thereby too often to invest time in learning the forum rules. With the result that we as team of moderators have to intervene as referee, because that is our function, see to it that the game is played following the rules. The effect can sometimes be displeasure and anger. You can compare it with a soccer game. You need a referee to play the game. And sometimes the referee makes mistakes, but that is normally only a fraction of the errors the players make. To avoid misunderstandings and dissatisfaction it would help a lot that not only the referee, but also the players know the rules.