SharingMatrix FileSonic

[DJCyrus81]

filesonic is the crappiest host for me Many webmasters complain about their service, they shouldn't have introduced their new filehost if it was not that fast & Reliable at all

 

[grguy31]

WARNING: SharingMatrix/FileSonic rip-off

I purchased a 30 day pass through Paypal, never got any login information at all, I looked in my e-mail spam, everything. That was back on July 19th.

By the 23rd, they had accepted my money from Paypal.

Since then I've written them SIX times and nothing. After the third e-mail they sent me a form e-mail that said they opened a SUPPORT TICKET and that they would contact me. No response.

Over 30 days later, no response or attempt by them. RIP OFF!

 

[boo0]

if you pay with paypal then you dont have much problem
i had a site that i paid him with paypal and for a porn download link of a vid from his site, the link didnt worked and the admin did not replay my email so i open a refund request with paypal and they really good with that, they give you and the admin 14 days to sort thing out, after that you can ask them to help out and they deside what happen with the money, if its stay or will you get a refund.
for me, the admin did not replay to my requests but after i started the complaint with paypal it didnt take him 2 days to refund my money (he can get his account suspended so they dont like it), pm me if you need help with that

 

[FFDad]

This is weird. You must contact them again. If you payed for the service, they must provide you everything what is needed to log in. Maybe you try to contact them through here. Write to smatrix who is the representative of Sharingmatrix on Gayheaven forum. I'm sure they will gladly help you.

LOL Help? From SharingMatrix / FileSonic or whatever they call themselves now? Please! LOL I have emailed them at least 6 times in the past and I got a response once. I even emailed smatrix, the rep on this site, and got ignored! Bottom line seems to be if you email them with a complaint or problem, you will be ignored. I had the same thing happen to me - subscribed and never received a password. Try changing your password and request your current one when given a link that you don't remember your current password and you'll at least get an auto email with the info you need to login.

We've all seen LOTS of complaints from users on this site about this service and how bad it is - unreliable, very slow speeds, getting cut off when file is only partially loaded, etc. etc. etc. Have you seen these same issues from OTHER services? No! Because the other services seem to take their job seriously and do provide what they say they will. If you pay for a premium account, you get faster downloads from these providers. Hell, most of the other services offer FREE speeds faster than speeds I got with a 'premium' filesonic account! LOL

Recently there was a string of files that I really wanted to download that were only showing up as filesonic files. I tried downloading, but seriously I think I got better download speeds back in the 90's when we all had dial-up service! LOL Single digit kps - maybe into the teens a few times, before getting cut off before the file finished downloading. I bit the bullet, used PayPal to subscribe figuring I'd download everything I could for the month and not renew. Yea, right! Sure, I got faster speeds - way up into the 80kps range! LOL THAT is their 'premium' service?? Really? Trying different times of day did nothing to help, rebooting computer, broadband router, etc. still the same. I don't live out in the middle of no-where - Austin, TX, with lots of high tech and LOTS of bandwidth! All the while the other file services just keep feeding me well over 500 kps - sometimes as fast as 1.5 MB/sec! I wrote and and complained to filesonic and after waiting a week and hearing nothing (naturally!) I filed a dispute through PayPal.

Others that have paid through PayPal should also file a dispute and request a refund - we are not getting what we paid for! Here's what filesonic said:
Upgrade to Premium and get:
* Unlimited Parallel downloads
* High speed downloads
* Download files of any size
* Downloads start without delay
* Upload files up to 2 GB
* Secure, password-protected links
* No download timeout
* Files always kept on server
If you are not getting all of the above, you should demand a refund. Simple as that.

A question that has to be asked of the people who POST to filesonic is WHY? My guess is that they are making money or they too would quit using the service. The service must work when you are close enough to their server - and I have to guess they only have ONE, since so many folks have problems! LOL I saw that they were paying premium prices in July for files uploaded and subsequently downloaded - and money is always a motivator! Even this sight is mostly silent about these problems posed by users - and in many cases supportive of filesonic! Look back through the archives and other services have been banned for what seems like far less complaints. GayHeaven is obviously not going to ban the use of filesonic - for monetary or other reasons known only to the admins. All the complaining we've all been doing is falling on deaf ears.

At some point filesonic will either get better and offer more servers, faster and reliable downloads, and prompt customer service or they will fall by the side of the road and be forgotten months from now when another new service emerges. Looking back, there was a time a few months ago that sharingmatrix WAS an acceptable service! It seems that they started their downhill slide just before announcing the change to filesonic. And they did go downhill rather quickly.

In the meantime, we should just bypass files offered on filesonic and stop complaining, hoping that a file we really want is offered by another poster on another more reliable service. When I see a file I really want I'll start thanking the poster and asking if someone that is successful downloading with filesonic would be so kind to post using another file sharing service. I urge you to do the same.

If you got this far... THANKS for reading!

 

[hammervice]

I stop posting filesonic files ,and i`m not going to use it anymore

they will have to get on there knees and beg me to come back at this pt.

ffdad as it rite:"In the meantime, we should just bypass files offered on filesonic and stop complaining"

 

[zorro1000]

ripoff

just to jump in here, I have been totally ignored by sharingmatrix/filesonic, and I payed for a subsription, this has been a total ripoff.... stay away...

 

[json11]

I need help with this as I signed up for a premium membership with filesonic but it won't recognize my membership to download. I input the info into my download manager just like rapidshare and nothing from Filesonic. I have emailed them twice and have not heard back at all. Not impressed with this one and one that more people are using. Any advice greatly appreciated.

 

[manskinhunter]

I've been having the same problem. I paid my $55 for the year for sharing matrix, got my password and nothing. They said just click and drag the link. That only brings me back to the original post. Forget the free download, that can take forever. So, for now, I just accept the fact that I've been ripped off and ignore any post that refers me to either filesonic or sharing matrix. I'm sorry to see that so many people have switched to this non-provider. I'll just wait it out until it dies out like easy-share and so many others

 

[boogieman]

Oh boy. Perhaps I should have read this thread before I bought premium. Like everyone else, I have had nothing but problems.

I payed for premium, the payment went through and I got a receipt from paypal. But everytime I tried to download a file it kept telling me to upgrade to premium. So I tried paying for premium again, thinking I did something wrong. My payment got sent (and on my paypal account it said both payments were completed.) But I still kept being told to upgrade. I sent 2 emails to filesonic, both of which were ignored even though they claim to offer 24/7 support. Eventually I accidentally clicked log out, so I logged back in again and voila I had a premium account. I thought it would be smooth sailing from there, but no. I ran into another problem. Every file I tried to download gave me a message saying that I could not access the page directly.

So I payed for 30 day membership TWICE, and I'm still unable to download any files. They still haven't replied to any of my emails about my various problems. I would email them asking for a refund, but they will most likely ignore that too.

I have always used hotfile/rapidshare (and never had a problem with either of them), but the files I wanted were hosted on filesonic, so I thought I'd buy the cheapest premium account to download them. But that was a waste of time and a waste of money.

I just thought I would bump this thread so anyone who was thinking about paying this shitty site would take their money elsewhere.

 

[boo0]

you should fill a complain with paypal (go to your trancition and press disput)
i had a problem with another site that i paid for something and didnt got it back, they igonrd my emails but once i filled a disput with paypal they imeditlly returnd my money
paypal have a really good system, if in 30 days the matter isnt solve or no replay was recived then you get your money back, plus if a few peopel fill dispute then they can cut off the site from useing payal
good luck

 

[Stoic]

If Filesonic will be banned here, i think admins should give like 2 weeks in advance notice so that uploaders can migrate their files or something...